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FluffyCo ships most online customer orders USPS Priority Mail 1-3 days after the order was placed. Bulkier order are sometimes shipped UPS ground. Other shipping arrangements can be made in advance via email or phone- so contact us if you need it fast!
We offer Flat Rate shipping for your convenience.
USA: Standard $6 Priority Mail Shipping. Free Shipping on orders over $75.
International: Standard $10 Shipping.
We generally ship orders every Tuesday and Friday, but your order may (rarely) be delayed up to 2 weeks as we move through our production cycle. You will receive an emailed "delivery confirmation" when your order ships out from our office. This is not a delivery notice, but lets you know your order is on its way.
FluffyCo accepts returns on regular priced and sale items up to 14 days after order shipment. The same timeframe applies to both partial and full refunds. We will refund your purchase price (less shipping) via credit chargeback or business check. To request a return or refund outside of the 14 day timeframe, please email info(at)fluffyco.com and we will try to work with you.
To process a return or exchange, send your unused item with the packing slip to the address below. Make sure to adequately pack any fragile items, including mobiles and the front of any wooden printed pieces- recycled bubble or some crumpled papers will work. We will not provide a refund for damaged goods.
In–person returns and exchanges are available at the studio from 10:30-6pm M–F.
Please call ahead to arrange.